Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Sally-Ann O'Neill

Sally-Ann O'Neill

Head of Contact Centre Operations and former ‘Call Centre Manager of the year’ winner Sally-Ann joined the Answer4u team in March 2015 and offers our business and its clients over 25 years of valuable industry experience.

The Weird & Wonderful: Mobile Phones of The Future

This week we thought we’d do a roundup of some of the most exciting phone concepts we could find. Will they come to fruition? Is the future going to be like the movies have told us? We answer that[...]
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Top Men: Inspiring Quotes About Business

It’s that time of year when we feel like everyone could do with a boost. Summer is being its usual fickle self and the workload is on overdrive. It’s times like these where coffee and cake and[...]
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Deciphering Desks: What Does Your Work Station Say About You?

“If a cluttered desk is a sign of a cluttered mind, of what, then, is an empty desk a sign?” Albert Einstein
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The Top Business Lessons to Be Learnt from Our Favourite Films

A great many of us, here at Answer4u, are film nerds and it occurred to us recently that there are quite a few of our favourite films that offer some valuable life lessons for business. Probably not[...]
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Phone Facts: Dazzle your Friends and Impress your Neighbours

We know, that’s a strong title, but allow us to explain. Unsurprisingly, for a business like ours, the phone is a central, yet unnoticed piece of equipment. We use it, but very rarely do we consider[...]
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Is Running a Business like Running a Marathon?

Does the annual London Marathon leave you in a state of awe? It’s not just the sheer distance, the determination of the runners, but also the lengths people went to so they could achieve their goals.
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The Best Business Tools & Apps For 2017

When it comes to running a successful business, it's wise to have a number of different tricks and shortcuts up your sleeve, so that the real meaty problems of efficiency and profit can be dealt with[...]
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Low Office Morale: Spotting It & Sorting It

Office morale, especially during the gloomy months of January and February, can hit an all-time low and leave your employees in a slump. To rectify the situation, you first have to notice it and in[...]
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The 4 Universal Laws of Office Life

It’s fair to say that most professionals nowadays work in an office environment. Whilst our industries differ, office life itself has many similarities, and whether you work for a bank or an[...]
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CV Spotting: Speeding up Your Hiring Process

Recruiting isn’t easy and that’s especially true when considering the first part of the process: The CV. Most businesses receive such a huge influx of responses to their job advertisements that the[...]
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