Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Four Festive Ideas to Market Your Business This Christmas

Christmas is upon us. The most popular holiday in the Western hemisphere spells a season of good tidings, an increase in mulled wine and the arrival of a bearded man who is not only immortal but[...]
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Five Reasons for Every Business to Support a Charity this Christmas

Giving to charity is a good thing, we know as much. However, smaller businesses might balk at donating time and money to charitable causes before they feel comfortable allocating the necessary[...]
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Combating the Winter Workplace Slog

Winter is a tough time to be at work. The reduction in light, the unforgiving temperatures (we’re British, so anything below 10 degrees is eligible for complaint), the frenetic workload in[...]
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4 Staff Christmas Party Ideas for Your Office

Business Christmas Party Ideas For Any Budget There is nothing quite like the Office Christmas Party. Not only is it a chance to see people dressed in something other than work wear, but it’s[...]
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Four Ways Christmas Can Be Bad News for Businesses

Are you looking forward to a Merry Christmas or setting yourself up for a Merry Risk-mas? The festive season isn’t far away. Some people already have their decorations up and the much-anticipated[...]
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Office Festivities: Dos and Don’ts

There is no mistaking that the festive season is here. What with all the sickly-sweet adverts and a disturbing amount of mince pies being thrust at you from all directions it is near impossible to[...]
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3 Business New Year’s Resolutions for 2023

2023… it’s literally just around the corner! So, are you clear about your business New Year's resolutions? What’s your game plan for achieving those aims? And do you know what might get in the way[...]
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The Role of Businesses in Supporting Charities

When it comes to giving to charity there’s always a social responsibility to do what you can, when you can. This is true of individuals but perhaps even more so of businesses. The problem most[...]
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Customer Service: Pros and Cons of Outsourcing or Delivering In-house

When many companies set up or review their customer service operations they look inwards, assessing cost of service delivery, call volumes, call-to-sale conversion rates and so on – but the most[...]
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Have You Got a Disaster Recovery Plan in Place? Why Every Business Should Have a Plan B!

In modern businesses, where success depends on efficient, uninterrupted communications, a phone line outage can cause major problems. With phones out of action, customers cannot place orders or[...]
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