Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Office Festivities: Dos and Don’ts

There is no mistaking that the festive season is here. What with all the sickly-sweet adverts and a disturbing amount of mince pies being thrust at you from all directions it is near impossible[...]
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What’s the Big Deal About Black Friday (and Cyber Monday)?

Hands up if you love a bargain! That’s right. Most of us do. And no bargain hunter can fail to be aware of the biggest dates in the shopping calendar: Black Friday and Cyber Monday. Unless you’re[...]
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Customer Service: Pros and Cons of Outsourcing or Delivering In-house

When many companies set up or review their customer service operations they look inwards, assessing cost of service delivery, call volumes, call-to-sale conversion rates and so on – but the most[...]
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Have You Got a Disaster Recovery Plan in Place? Why Every Business Should Have a Plan B!

In modern businesses, where success depends on efficient, uninterrupted communications, a phone line outage can cause major problems. With phones out of action, customers cannot place orders or[...]
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24/7 Call Answering Services Vs Hiring Additional Staff: What’s the Best Call Handling Solution?

When your business is short on staff, or demand for your products or services increases, you may feel that increasing the size of your call handling team is the answer to ensure that enquiries[...]
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4 Circumstances a 24/7 Call Answering Service Is an Ideal Solution for Your Business

Businesses that are committed to outstanding service have to be responsive to their customers’ needs – and that means answering the telephone quickly, at any time of day. Research highlights the[...]
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How After Hours Call Handling Ensures You Don't Miss Any Enquiries

One of the keys to running a successful business is to create efficient sales and customer support teams. That way, you can make sure that calls to your business are dealt with effectively and[...]
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5 Consequences of Poor Call Handling and How to Avoid Them

If you don't have enough operatives to handle your calls effectively during the working week or you switch your system to voicemail out of hours, your business could suffer the consequences of[...]
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3 Reasons Your Business Needs an After Hours Virtual Receptionist

During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of them – this means that any calls made[...]
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Why Property Management Companies Start Using a Call Handling Service

The relationship between tenants and property management companies can often be fractious, and communication difficulties are nearly always to blame. From missed appointments to tenants[...]
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