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A simple solution for SME owners who want a fast setup with no long contract.
Manage your calls 24/7/365 to your exact specification.
Effective Diary Management for greater efficiency and peace of mind.
Expert 24/7 Helpdesk Support Services to answer your customers’ enquiries.
Efficient Email Handling: Inbox Management for greater efficiency and better time management.
Effective 24/7 Order Taking Call Centre Service to process your telephone orders.
Professional 24/7 Sales Literature Request Call Handling to respond to customer needs.
Skilled Media & Advertising Response Call Handling for sales and customer support.
Expert 24 hour Telephone Answering Call-Out Services for effective customer response.
Professional 24 hour Disaster Recovery Call Centre Services for full telephone handling resilience.
Learn about our unique service and how it can benefit your business.
Keep up-to-date with what’s new at Answer4U.
Explore the roles available at Answer4U and land your dream job with us.
You can find answers to various questions about Answer4Us services here.

What Makes Our Call Centre Different?

Here at Answer4u we know that choosing a company to best reflect your own is one of the biggest choices you’ll make. This is especially true when you’re looking for an extension of your call centre staff. Unfortunately, the call centre is an industry that is often plagued by misconceptions as well a lack of investment in people.

At Answer4u, we tackle this problem head on.

Training in a call centre situation is fundamental. You need to invest a lot of time in people so that they can adapt and think on their feet. You cannot, as seems to be the case in some companies, spend a single day with a new starter and expect your work to be done.

In order to get the best from our staff and in turn give the best to our clients, we adopt an intensive training method which we’ll take you through today.

Investment of Time

Investment of Time

Our training spans across a full eight weeks to ensure our members of staff are fully prepared. This intensive training includes Telephone Answering and Call Management skills, focusing on areas such as active listening and professionalism.

Every call thereafter is scored on these points and our staff are required to ‘pass’ on each point. Even when the training period ends we make a point of continuing to support our staff so that they can progress.

We believe this is fundamental in not only making our staff feel prepared and supported, but also ensuring our clients get the most satisfaction from every call.

Comprehensive Training

Comprehensive Training

The training which our staff undertake is structured in such a way that it is not a ‘one size fits all’ situation. We have a wide variety of clients, all of whom require different scripts and a tailored service, which means our staff need to be entirely familiar with each one.

In order to keep track of everyone’s level and understanding, there are set ‘call groups’ which filter which calls each representative has the green light to take. Only when a member of staff has completed and passed all stages of specific training for a client can they begin to take calls on that client’s behalf.

We don’t believe out training should be at the expense of our customers which is why we never let our call centre staff take on anything they haven’t shown complete competence with.

Because our service is all about tailoring to become an extension of other businesses, seamlessly blending in with your own staff, it’s imperative we invest the time and effort to make this possible.

Is It So Important?

Is It So Important?

The level of satisfaction at the initial stages of the customer journey set the tone for the rest of the relationship and can end it before it’s even begun if not handled correctly.

A recent survey reported that 86% of customers have abandoned a business entirely because of one bad experience. What’s more, they discovered that 9/10 people would pay more money if it meant they received a better quality of customer service.

These are statistics that have been reported time and again by all manner of marketing companies and business research groups. Numbers which are highly significant and mean that the investment in time and training of your staff is directly correlated to how well your business thrives.

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