Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

24/7 Virtual Receptionist Vs 24/7 Virtual Assistant

We live in an era where communication is key for all businesses - handling your inbound communications is an essential priority, regardless of the size of your business. To help with this, consider investing in the services of a virtual receptionist to ensure your customers receive the best quality service. You can rely on your virtual assistant or virtual receptionist 24/7 to help keep your business thriving.

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When you outsource your calls, you will have your own online portal – a database that stores any information pertaining to a call that you received, including the content of the call, the caller’s information, and the length and duration of the call.

What's The Difference?

A 24-hour virtual receptionist will act as the main point of contact for a customer of your business. They will be able to take a customer's name and details in a polite, friendly manner, along with a summary of the nature of their call.

A 24/7 virtual assistant offers a similar service but takes things a step further by adding a whole new layer of customisation for you. You can have customers greeted in your preferred manner, using your company name, and following a script that you decide. Rather than simple call handling, a virtual assistant becomes an extension of your business.

What Are The Benefits?

Using a virtual receptionist can allow you to prioritise your incoming leads, determining the order in which you contact them back. It ensures your customers are never faced with a ringing phone or being put through to voicemail - they always have someone to talk to with whom they can leave their details and state their reason for calling.

Ensure your customers are never put through to voicemail

A virtual receptionist is ideal for smaller businesses who don't experience such a large influx of calls, so can still contact customers back on their own when they find the time.

The flexi virtual assistant takes that a step further and answers calls using multiple call routes that allow different types of questions to be answered.

Aside from efficiently handling inbound calls, the virtual receptionist and assistant automatically increase the quality of your customers' experience.

You can choose the right option for you based on your business needs and what exactly you need your virtual support to do for you.

Contact Us

For more information on professional virtual receptionist and assistant services, or a quote, contact Answer4u today.

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Image source: Shutterstock

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