Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

The Importance of Staff Training

When you employ someone new there can often be the danger of expecting a little too much too soon. While someone may look great on paper and indeed be a highly skilled individual, by failing to put[...]
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Workplace Bullying Definition: How to Oust the Elephant in the Room

It may come as a shock to some but by definition, workplace bullying isn’t technically defined as unlawful. Whilst harassment at work is treated very seriously (see the Equality Act 2010) bullying[...]
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How to Deter the Office Food Thief

Deterring the Lunchtime Thief... We’ve all been there, a little trip to the fridge - looking forward to your strawberry yoghurt for your mid-morning snack only to find it’s vanished. Poof. Gone.
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