Answer4u Call Centre Blog

What a New Survey Tells Us about Business Phone Etiquette

What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices[...]

The Hidden Emotion Behind a Business Phone Call

Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward[...]

Referral Program - Growing Your Business Through Happy Customers

Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a[...]

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer[...]

Customer Service - Five Mistakes a Business Should Never Make

Looking at those themes, here are five key ways that businesses can get their customer service wrong – along with tips on how to avoid the pitfalls. For[...]

Five Ways to Deliver Great Customer Service

The boom in mobile communications and internet technology has really opened up the ways we can all communicate with each other in our daily lives.[...]

There’s More to Growing a Business Than an Increase in Turnover

As your business grows, your turnover should increase, but so too will the elements needed to produce that increase, for example, the right staffing,[...]

Making a Call on Customer Service Outsourcing

Answering the phones may seem like a simple part of running a business – we all do it all the time, so how difficult can it be? Actually, as an integral[...]

Crisis Management – Plan for a Crisis to Avert a Disaster

The word ‘crisis’ may automatically bring with it a certain sense of dread, but with the right amount of planning for the unexpected, companies can face[...]

Artificial Intelligence & Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from[...]