
What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices[...]
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Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward[...]
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Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a[...]
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David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer[...]
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Looking at those themes, here are five key ways that businesses can get their customer service wrong – along with tips on how to avoid the pitfalls. For[...]
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The boom in mobile communications and internet technology has really opened up the ways we can all communicate with each other in our daily lives.[...]
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As your business grows, your turnover should increase, but so too will the elements needed to produce that increase, for example, the right staffing,[...]
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Answering the phones may seem like a simple part of running a business – we all do it all the time, so how difficult can it be? Actually, as an integral[...]
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The word ‘crisis’ may automatically bring with it a certain sense of dread, but with the right amount of planning for the unexpected, companies can face[...]
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In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from[...]
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