Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

What is a Telephone Answering Service?

Answer4u Explains What a Telephone Answering Service Is and What It Isn’t A Telephone Answering Service is an outsourced business provider of specialist operatives who answer calls on your company's[...]
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What Makes an Ideal Agent at Answer4u?

When you choose Answer4u to represent your company, we know that you're placing a great amount of trust in us. Your customer satisfaction and retention depends on our company showing competence and[...]
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The Customer Service Checklist

Here at Answer4u, we're always pushing how important customer service is. Whether it's how to handle customer complaints or managing everyday calls, we feel that customer satisfaction is at the heart[...]
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Is the Telephone Outdated? - Think Again!

In 2019, you couldn't really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in[...]
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The Modern Consumer

If you turn the clock back only a few decades ago, you'll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the[...]
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Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as[...]
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Why Your Business Needs a After Hours Virtual Receptionist

Virtual receptionists are the cornerstone of small businesses' success. In a time where customer service is perhaps more important than ever before, virtual receptionists bridge the gap between[...]
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Why Your Customers Move to Your Competitor

Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily[...]
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