Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

What a New Survey Tells Us about Business Phone Etiquette

What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor[...]
Read More…

The Business Risks of Taking Phone Calls at Work

If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a[...]
Read More…

Referral Program - Growing Your Business Through Happy Customers

Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a[...]
Read More…

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer service...Anyone who still thinks general[...]
Read More…

Five Ways to Deliver Great Customer Service

The boom in mobile communications and internet technology has really opened up the ways we can all communicate with each other in our daily lives. According to the 2018 communications market[...]
Read More…

What Makes an Ideal Agent at Answer4u?

When you choose Answer4u to represent your company, we know that you're placing a great amount of trust in us. Your customer satisfaction and retention depends on our company showing competence[...]
Read More…

The Customer Service Checklist

Here at Answer4u, we're always pushing how important customer service is. Whether it's how to handle customer complaints or managing everyday calls, we feel that customer satisfaction is at the[...]
Read More…

Customer Service Facts That Your Business Needs to Know

Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is[...]
Read More…

Speech Analytics and How It Benefits Your Business

It's no shock that technology is infiltrating every industry, enhancing and embellishing businesses and making the relationship with customers that much easier to develop. The biggest change[...]
Read More…

Why Your Business Needs a After Hours Virtual Receptionist

Virtual receptionists are the cornerstone of small businesses' success. In a time where customer service is perhaps more important than ever before, virtual receptionists bridge the gap between[...]
Read More…
1 2 »

Categories

See all
Get My Free Copy

Actionable business & marketing advice straight to your inbox

Call Center Disaster Recovery & Business Continuity Guide
Request Our Free Brochure
Request A Quote