What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices[...]
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If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could[...]
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Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a[...]
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David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer[...]
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The boom in mobile communications and internet technology has really opened up the ways we can all communicate with each other in our daily lives.[...]
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When you choose Answer4u to represent your company, we know that you're placing a great amount of trust in us. Your customer satisfaction and retention[...]
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Here at Answer4u, we're always pushing how important customer service is. Whether it's how to handle customer complaints or managing everyday calls, we[...]
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Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To[...]
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It's no shock that technology is infiltrating every industry, enhancing and embellishing businesses and making the relationship with customers that much[...]
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Virtual receptionists are the cornerstone of small businesses' success. In a time where customer service is perhaps more important than ever before,[...]
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