What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor phone[...]
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Plenty of people talk about customer experience in business, but what exactly is it? Wikipedia defines it as “the product of an interaction between an organisation and a customer over the duration[...]
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Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a new one: a single tweet can wipe £1bn off a[...]
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In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages to[...]
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In 2019, you couldn't really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After all, we are constantly pushed to engage in[...]
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Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To highlight just how important customer service is as[...]
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Virtual receptionists are the cornerstone of small businesses' success. In a time where customer service is perhaps more important than ever before, virtual receptionists bridge the gap between[...]
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Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily[...]
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Any company will understand the importance of keeping an accurate business diary. It’s a key organisational tool for many businesses and can be the difference between a company that expands and one[...]
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