What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices[...]
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Small business owners can have a tough task ahead of them – the prospect of reaching potential customers without the comfort of a hefty marketing budget[...]
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Plenty of people talk about customer experience in business, but what exactly is it? Wikipedia defines it as “the product of an interaction between an[...]
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Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a[...]
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In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from[...]
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In 2019, you couldn't really be blamed for sometimes thinking that the telephone is no longer a relevant means of communicating with your customers. After[...]
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Customer service is at the heart of everything we do here at Answer4u and it is also the foundations on which every successful business rests. To[...]
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Virtual receptionists are the cornerstone of small businesses' success. In a time where customer service is perhaps more important than ever before,[...]
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Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are[...]
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Any company will understand the importance of keeping an accurate business diary. It’s a key organisational tool for many businesses and can be the[...]
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