Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Top Tips to Get Promoted

For most of us, our careers are all about getting further up that professional ladder and becoming an expert in our field. Not only does it give our working lives more breadth, but the better pay and[...]
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How to Boost your Business’s Professional Image

Image is a crucial part of any enterprise, be it personal or professional. For businesses, a good image lends itself to more opportunities when networking, recruitment, investment and sales. Yet[...]
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Combating the Winter Workplace Slog

Winter is a tough time to be at work. The reduction in light, the unforgiving temperatures (we’re British, so anything below 10 degrees is eligible for complaint), the frenetic workload in[...]
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Unofficial Leaders in the Workplace

In every social setting you will find that some people are natural leaders. They are likeable, they get things done and when in doubt it’s this person that gets looked to for support. All being well[...]
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How to Build Rapport Over the Phone

Even if your business doesn’t have a receptionist (or a team of virtual assistants), taking phone calls remains a fundamental part of your business. When you take a call with a client, for whatever[...]
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CV Spotting: Speeding up Your Hiring Process

Recruiting isn’t easy and that’s especially true when considering the first part of the process: The CV. Most businesses receive such a huge influx of responses to their job advertisements that the[...]
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The Importance of Staff Training

When you employ someone new there can often be the danger of expecting a little too much too soon. While someone may look great on paper and indeed be a highly skilled individual, by failing to put[...]
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Improve Your Workplace Email Etiquette

With team messaging programs like Slack becoming more and more popular, it’s not surprising that people having been questioning whether email in the workplace can – or should - endure.
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Procrastination: Be a Doer, Not a Delayer

They aren’t always mutually exclusive of course, but at some point, usually in adolescence, we discover that there is a chasm between those things we want to do and those things we must do. This[...]
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3 Job Perks Even a Small Business Can Adopt

Whilst it is a much appreciated facility, a water cooler is no longer deemed a ‘perk’ of a job, rather it is an expectation. The modern era of business has seen companies come up with ever more[...]
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