
Many businesses of all sizes are overloaded with incoming calls. Whether they are genuine enquiries or cold calls, these businesses spend a large chunk of their valuable time on calls that lead[...]
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What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor phone[...]
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The internet is a great place to market your business, yet getting good exposure can be extremely tough, regardless of how great your USPs are. It takes a long time to build up a large following,[...]
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Are you looking forward to a Merry Christmas or setting yourself up for a Merry Risk-mas? The festive season isn’t far away. Some people already have their decorations up and the much-anticipated[...]
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Trust is undeniably one of the most important aspects of any business. Without client trust, your sales and bottom line will suffer.One of the best ways to develop trust and customer loyalty is by[...]
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Small business owners can have a tough task ahead of them – the prospect of reaching potential customers without the comfort of a hefty marketing budget has never been easy.Thankfully, there’s a[...]
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Plenty of people talk about customer experience in business, but what exactly is it? Wikipedia defines it as “the product of an interaction between an organisation and a customer over the duration[...]
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The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone ownership[...]
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If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could taking phone calls at work possibly be a bad[...]
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Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways to stay in the fast lane. But how do you[...]
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