Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Why You Need a Virtual Office Receptionist Service If You Are Now Working Remotely

At first glance, 2021 doesn’t look like the easiest year to embark on a start-up, so if you’ve just taken the plunge and gone into business on your own, there are a range of services and tools[...]
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Why Should I Use 24/7 Telephone Answering Services If My Business Doesn’t Operate 24/7?

With statistics suggesting that only three in ten callers leave a message on an answering machine, it is no surprise that 24/7 telephone answering services have become a mainstay of many British[...]
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Virtual Receptionist vs Virtual Assistant – Which Is Best for My Business?

Taking on a new member of staff to cover excess calls is often a false economy, especially when there are well-established outsourcing alternatives available. Successful solutions include both[...]
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24/7 Call Answering Services Are Becoming Popular for UK Businesses

For businesses serving international clients, and for many domestic sectors – such as IT support and logistics - having a receptionist available around the clock is now the norm. However, 24/7[...]
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5 Benefits to Your Business of Using a 24 Hour Virtual Receptionist

Friendly, professional receptionists are often the front-line between businesses and customers. However, when the lines are busy, the office is closed, or when the budget doesn’t stretch to hiring a[...]
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4 Benefits of a UK Based Telephone Answering Service During Lockdown

As I write this, I’m counting down the days to the end of the second UK National Lockdown – 10 days, IF lockdown is lifted on 2nd December as promised. Who knows if this will be the case, or if so,[...]
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Are You Getting the Best Value from Your Call Handling Service?

How Answer4u Compares with Other Providers A lot of the articles we publish on this blog are about the benefits of a call handling service; why you need one, how it works in your industry, costs,[...]
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5 Questions To Ask Before Choosing A 24 Hour Call Answering Package

A 24 hour call answering service used to be something restricted to big businesses with access to multiple call centres in different time zones. Such expenditure on accommodation, IT, telecoms and[...]
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5 Benefits Of Offering 24-Hour Customer Service

Good, responsive customer service is an essential part of both customer retention and service provision. Businesses working standard office hours are usually accessible to customers on weekdays from[...]
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7 Things You Need To Know About 24/7 Call Answering Services

To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye and suppliers such as ourselves offer a wide[...]
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