
If you were asked to make a list of the risks which affect businesses, it’s probably safe to say that phone calls wouldn’t be anywhere on it. How could[...]
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Pssst! Like to gain a little extra advantage over your competitors? Of course you would. Business can be challenging and we’re all looking for fresh ways[...]
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Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward[...]
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Picture your ideal customer - the one you’ve always wanted to work with. See them finding your website or business card. They are picking up the phone and[...]
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Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a[...]
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Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are[...]
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When putting together a careers section for your website, you could consider it a prelude to that part of a job interview when you ask the interviewee,[...]
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Charlotte Menhennet, Sales Manager of call handling solutions provider Answer4u, looks at how inefficient diary management may be impacting on the[...]
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With today’s rising demand for more flexible working, businesses are seeing an increasing number of individuals working in different ways to the norm –[...]
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Struggling to keep on top of all your tasks? Trying to strike the perfect balance between work and home whilst having a social life too? You are not[...]
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