Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Virtual Receptionist vs Virtual Assistant – Which Is Best for My Business?

Taking on a new member of staff to cover excess calls is often a false economy, especially when there are well-established outsourcing alternatives available. Successful solutions include both[...]
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24/7 Call Answering Services Are Becoming Popular for UK Businesses

For businesses serving international clients, and for many domestic sectors – such as IT support and logistics - having a receptionist available around the clock is now the norm. However, 24/7[...]
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5 Benefits to Your Business of Using a 24 Hour Virtual Receptionist

Friendly, professional receptionists are often the front-line between businesses and customers. However, when the lines are busy, the office is closed, or when the budget doesn’t stretch to[...]
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4 Benefits of a UK Based Telephone Answering Service During Lockdown

As I write this, I’m counting down the days to the end of the second UK National Lockdown – 10 days, IF lockdown is lifted on 2nd December as promised. Who knows if this will be the case, or if[...]
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How to Set up Call Diversion from a BT Landline

Call diversion is an extremely useful telephone feature that business owners can take advantage of instantly. A call divert can be activated on either a landline, mobile phone and even[...]
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Are You Getting the Best Value from Your Call Handling Service?

How Answer4u Compares with Other Providers A lot of the articles we publish on this blog are about the benefits of a call handling service; why you need one, how it works in your industry, costs,[...]
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5 Questions To Ask Before Choosing A 24 Hour Call Answering Package

A 24 hour call answering service used to be something restricted to big businesses with access to multiple call centres in different time zones. Such expenditure on accommodation, IT, telecoms and[...]
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5 Benefits Of Offering 24-Hour Customer Service

Good, responsive customer service is an essential part of both customer retention and service provision. Businesses working standard office hours are usually accessible to customers on weekdays[...]
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7 Things You Need To Know About 24/7 Call Answering Services

To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye and suppliers such as ourselves offer a[...]
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Finding The Perfect After Hours Call Answering Company

A quick Google search will bring up dozens, if not hundreds of virtual receptionist and call answering services, some of which will provide an after hours call answering service in the evening (5[...]
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