Answer4u Call Centre Blog

Missed Phone Calls: Four Ways Businesses Drop the Ball

Picture your ideal customer - the one you’ve always wanted to work with. See them finding your website or business card. They are picking up the phone and[...]

Referral Program - Growing Your Business Through Happy Customers

Do you remember when the most frightening customer service ‘fact’ was that an unhappy customer will tell 15 people about their bad experience? Here’s a[...]

Why Public Perception Makes CSR Essential for All Businesses

Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are[...]

How to Create a Careers Section for Your Website

When putting together a careers section for your website, you could consider it a prelude to that part of a job interview when you ask the interviewee,[...]

Why Inefficient Diary Management is Impacting Business Productivity

Charlotte Menhennet, Sales Manager of call handling solutions provider Answer4u, looks at how inefficient diary management may be impacting on the[...]

The Rise of Remote Working – and How to Manage It

With today’s rising demand for more flexible working, businesses are seeing an increasing number of individuals working in different ways to the norm –[...]

The Best Time Management Apps to Help Keep You on Schedule

Struggling to keep on top of all your tasks? Trying to strike the perfect balance between work and home whilst having a social life too? You are not[...]

7 Of the Best Business Networking Tips and Techniques

If you’re thinking of finding a business network or business networking events near you, the chances are that you want to either grow or consolidate your[...]

Why a Customer Service Help Desk Will Act as a Business Lifeline

David Chapman, Customer Service Director of Answer4u, considers what businesses and politicians can learn from each other when it comes to customer[...]

Overcoming the Challenges of Managing a Mobile Workforce

Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you[...]