Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Disaster Recovery Solutions: Does Your Business Have A Continuity Plan If Your Phones Go Down?

Phone-based customer service is the lifeblood of many businesses, providing responsive support for their own clientele and, in some circumstances, providing an outsourced service for third[...]
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What Makes a Great After Hours Call Answering Service?

There are always times when you can’t be available to answer the phone. In a world in which rigid office hours are a thing of the past, customers expect to be able to contact businesses 24/7. If[...]
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How Much Information Does a 24/7 Virtual Assistant Get From My Customers?

Getting the right information can make all the difference when it comes to customer interaction. Whether it’s to do with a sale or a query, the way that the conversation is handled is crucial. A[...]
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Why Your Business Should Be Available 24/7

In an era of remote working, 24/7 business, and service-on-demand, it can be a challenge for businesses to keep up. For many start-ups, smaller companies, and businesses struggling with Covid[...]
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4 Common Questions We Get about Our 24-Hour Call Answering Service: Answered!

Despite the surge in popularity of emails and digital forms of communication, many customers still prefer the personal nature of telephone calls, particularly when making an initial enquiry with[...]
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How Can Out Of Hours Telephone Answering Services Make My Business Appear More Professional?

Research shows that when it comes to making judgements about businesses, customers want a personal touch. Known as ‘relationship marketing’, demonstrating interest and care in customers by going[...]
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What to Look for in a Property Management Call Handling Service in 2021

The coronavirus pandemic has done nothing to slow down the UK property market, with demand for sales and rentals remaining buoyant. With an influx of new landlords coming into the market – and[...]
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4 Ways a UK Based Call Handling Service Can Save You Money

A third party, UK-based call handling service is seen as an optional extra by many businesses – a luxury to be invested in when cash flow allows. But this approach misses the value a call[...]
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Why You Need a Virtual Office Receptionist Service If You Are Now Working Remotely

At first glance, 2021 doesn’t look like the easiest year to embark on a start-up, so if you’ve just taken the plunge and gone into business on your own, there are a range of services and tools[...]
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Why Should I Use 24/7 Telephone Answering Services If My Business Doesn’t Operate 24/7?

With statistics suggesting that only three in ten callers leave a message on an answering machine, it is no surprise that 24/7 telephone answering services have become a mainstay of many British[...]
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