Answer4u Call Centre Blog

Virtual Receptionist vs Virtual Assistant – Which Is Best for My Business?

Taking on a new member of staff to cover excess calls is often a false economy, especially when there are well-established outsourcing alternatives[...]

24/7 Call Answering Services Are Becoming Popular for UK Businesses

For businesses serving international clients, and for many domestic sectors – such as IT support and logistics - having a receptionist available around[...]

5 Benefits to Your Business of Using a 24 Hour Virtual Receptionist

Friendly, professional receptionists are often the front-line between businesses and customers. However, when the lines are busy, the office is closed, or[...]

4 Benefits of a UK Based Telephone Answering Service During Lockdown

As I write this, I’m counting down the days to the end of the second UK National Lockdown – 10 days, IF lockdown is lifted on 2nd December as promised.[...]

How to Set up Call Diversion from a BT Landline

Call diversion is an extremely useful telephone feature that business owners can take advantage of instantly. A call divert can be activated on either a[...]

Are You Getting the Best Value from Your Call Handling Service?

How Answer4u Compares with Other Providers A lot of the articles we publish on this blog are about the benefits of a call handling service; why you need[...]

5 Questions To Ask Before Choosing A 24 Hour Call Answering Package

A 24 hour call answering service used to be something restricted to big businesses with access to multiple call centres in different time zones. Such[...]

5 Benefits Of Offering 24-Hour Customer Service

Good, responsive customer service is an essential part of both customer retention and service provision. Businesses working standard office hours are[...]

7 Things You Need To Know About 24/7 Call Answering Services

To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye[...]

Finding The Perfect After Hours Call Answering Company

A quick Google search will bring up dozens, if not hundreds of virtual receptionist and call answering services, some of which will provide an after hours[...]