Answer4u Call Centre Blog

3 Business Catastrophes That WILL Happen with Poor Phone Call Handling

Nike, Samsung, Coca Cola – do you think if they miss or screw up a phone call their business will take a hit? Of course not (unless it’s really serious, in which case they can afford PR wizards). But[...]

The Fine Art of Interviewing: 3 Things to Watch For

Being interviewed can be daunting but being the one conducting the interview can be just as challenging. Whilst a candidate is doing their best to impress, you’ve got to do your best to spot any[...]

3 Simple Ways Your Business Can Engage with Customers Better Online

You’re a business, you have a certain image and professionalism to maintain. That’s fine - in fact, that’s necessary, but if you stay too straight-laced, too tight-lipped, you’re apt to find you’re[...]

Rank Higher and Get Visited by Putting Your Business on YouTube

YouTube boasts over a billion users, or one third of all web users, with 3 billion searches made each month and 100 hours of video uploaded every minute. It’s also the world’s second most popular[...]

How Do Full-Time Workers Effectively Kick-Start Their Startups?

You have a great idea. You think your startup would really catch on. You’re inspired. Unfortunately, you’re also working a full-time job that you can’t afford to quit. You’re not alone. Most[...]

5 Signs Your Fantastic Web Copy Has Gone Stale

Good copy is a vital part of your website’s ability to attract customers and rank well with Google, but even the most engaging copy needs to be refreshed once in a while if it’s to continue[...]

Facebook for Business: A New World that Marketers Need to Inhabit

As a business, being on social media is a prerequisite for building your brand and following. You’ll set up a Twitter account and diligently tweet things that your audience might find valuable.[...]

Business Exit Strategy: Get Ready to Reap the Rewards of Your Work

When it comes to the final phase of the entrepreneurial process – selling, transferring or retirement – it may sound like a swift ‘thank you and goodbye’, but in fact there’s a lot more work to do[...]

Split-Testing: Changes That Can Impact Conversion Rate

As a company – whether you’re an SME or a large enterprise – your online landing and service pages have one singular purpose: to bring in more business. Yet even with slick copy, elegant visuals and[...]

It’s ‘Full Steam Ahead’ as You Look to Renew and Expand Your Business

Once you’ve successfully made it through phases four and five of entrepreneurship (operating and monitoring, then resolving problems and challenges), it’s time to take a deep breath and enter phase[...]