Answer4u Call Centre Blog

How After Hours Call Handling Ensures You Don't Miss Any Enquiries

One of the keys to running a successful business is to create efficient sales and customer support teams. That way, you can make sure that calls to your[...]

5 Consequences of Poor Call Handling and How to Avoid Them

If you don't have enough operatives to handle your calls effectively during the working week or you switch your system to voicemail out of hours, your[...]

3 Reasons Your Business Needs an After Hours Virtual Receptionist

During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of[...]

Why Property Management Companies Start Using a Call Handling Service

The relationship between tenants and property management companies can often be fractious, and communication difficulties are nearly always to blame. From[...]

5 Reasons You Should Include an Inbound Call Handling Service in Your Next Sales & Marketing Campaign

Sales and marketing campaigns can be exciting, nail-biting, and – hopefully – rewarding. However, they can also dramatically change the volume and type of[...]

7 Reasons for a Network Disaster and What Steps You Can Take to Plan for It

Networks are the vital arteries of today’s business, but they come with a range of vulnerabilities. As increasing numbers of businesses enter the digital[...]

Disaster Recovery Solutions: Does Your Business Have A Continuity Plan If Your Phones Go Down?

Phone-based customer service is the lifeblood of many businesses, providing responsive support for their own clientele and, in some circumstances,[...]

What Makes a Great After Hours Call Answering Service?

There are always times when you can’t be available to answer the phone. In a world in which rigid office hours are a thing of the past, customers expect[...]

How Much Information Does a 24/7 Virtual Assistant Get From My Customers?

Getting the right information can make all the difference when it comes to customer interaction. Whether it’s to do with a sale or a query, the way that[...]

Why Your Business Should Be Available 24/7

In an era of remote working, 24/7 business, and service-on-demand, it can be a challenge for businesses to keep up. For many start-ups, smaller companies,[...]