
Phone-based customer service is the lifeblood of many businesses, providing responsive support for their own clientele and, in some circumstances,[...]
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There are always times when you can’t be available to answer the phone. In a world in which rigid office hours are a thing of the past, customers expect[...]
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Getting the right information can make all the difference when it comes to customer interaction. Whether it’s to do with a sale or a query, the way that[...]
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In an era of remote working, 24/7 business, and service-on-demand, it can be a challenge for businesses to keep up. For many start-ups, smaller companies,[...]
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Despite the surge in popularity of emails and digital forms of communication, many customers still prefer the personal nature of telephone calls,[...]
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Research shows that when it comes to making judgements about businesses, customers want a personal touch. Known as ‘relationship marketing’, demonstrating[...]
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The coronavirus pandemic has done nothing to slow down the UK property market, with demand for sales and rentals remaining buoyant. With an influx of new[...]
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A third party, UK-based call handling service is seen as an optional extra by many businesses – a luxury to be invested in when cash flow allows. But this[...]
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At first glance, 2021 doesn’t look like the easiest year to embark on a start-up, so if you’ve just taken the plunge and gone into business on your own,[...]
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With statistics suggesting that only three in ten callers leave a message on an answering machine, it is no surprise that 24/7 telephone answering[...]
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