Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Stuart Wilson

Stuart Wilson

Stuart has been Answer4u’s General Manager since October 2012 and draws upon his vast industry experience and business acumen to make a positive difference to the day to day running of the company. His role is as varied as it gets but his peers know that his professional yet friendly approach will always add a valuable contribution to the business and its clients.

Is Poor Time Management Preventing Business Growth?

Most people assume that the pesky issue of time management is ironed-out at school, and thereafter in our adult lives managing our time is a small if not completely obsolete problem. In reality of[...]
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What Makes Our Call Centre Different?

Here at Answer4u we know that choosing a company to best reflect your own is one of the biggest choices you’ll make. This is especially true when you’re looking for an extension of your call centre[...]
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Debate V Argument in the Workplace

Here’s the thing that isn’t said enough: ‘debate’ is not synonymous with ‘argue’. No doubt you will have come across this in the workplace multiple times, an argument that is masquerading as a[...]
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The Pareto Principle and What It Means For your Business

You may not have heard of the Pareto Principle, but we’re betting you’ve heard of the 80/20 rule? This was a rule originally put forward by Vilfredo Pareto, who during a study into the relationship[...]
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When Work Colleagues Clash

Conflict in the workplace can be a nightmare for a business owner, not only do you have the usual day to day challenges to face, but now also a developing conflict amongst team members. Unchecked,[...]
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Unofficial Leaders in the Workplace

In every social setting you will find that some people are natural leaders. They are likeable, they get things done and when in doubt it’s this person that gets looked to for support. All being well[...]
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The Importance of Staff Training

When you employ someone new there can often be the danger of expecting a little too much too soon. While someone may look great on paper and indeed be a highly skilled individual, by failing to put[...]
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The Fine Art of Interviewing: 3 Things to Watch For

Being interviewed can be daunting but being the one conducting the interview can be just as challenging. Whilst a candidate is doing their best to impress, you’ve got to do your best to spot any[...]
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Rank Higher and Get Visited by Putting Your Business on YouTube

YouTube boasts over a billion users, or one third of all web users, with 3 billion searches made each month and 100 hours of video uploaded every minute. It’s also the world’s second most popular[...]
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Why Your Business Should Be a ‘Mastermind’ Chosen Specialist Subject

Once you’ve successfully launched your business, you can enter phase four of the entrepreneurial process – operating and monitoring. During the start-up phase you should have identified and[...]
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