Sally-Ann O'Neill
Head of Contact Centre Operations and former ‘Call Centre Manager of the year’ winner Sally-Ann joined the Answer4u team in March 2015 and offers our business and its clients over 25 years of valuable industry experience.
After-hours answering service companies offer an invaluable service, ensuring your customers are able to speak with someone who can help handle their[...]
Read More…
The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a[...]
Read More…
Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward[...]
Read More…
How Did Nuisance Phone Calls and Cold Calling Become Such a Problem and Why Aren’t They Being Stopped?
Read More…
With the recent unveiling of the iPhone XS and XR, many smartphone users will be considering their next purchase in the world of app-based, internet[...]
Read More…
In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from[...]
Read More…
Having a media response service which offers a significant return on investment is a fundamental part of your marketing arsenal. Managing and tracking how[...]
Read More…
The thing which separates the great from the good is very often attention to detail. Here at Answer4u, we strive to be the best in the industry, which is[...]
Read More…
Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are[...]
Read More…
This week we thought we’d do a roundup of some of the most exciting phone concepts we could find. Will they come to fruition? Is the future going to be[...]
Read More…
