Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Sally-Ann O'Neill

Sally-Ann O'Neill

Head of Contact Centre Operations and former ‘Call Centre Manager of the year’ winner Sally-Ann joined the Answer4u team in March 2015 and offers our business and its clients over 25 years of valuable industry experience.

7 Things You Need To Know About 24/7 Call Answering Services

To find out about 24 hour call answering and handling services you often have to wade through a lot of literature. There’s more to it than meets the eye and suppliers such as ourselves offer a[...]
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3 Steps To Finding The Perfect Out Of Hours Call Answering Service

After-hours answering service companies offer an invaluable service, ensuring your customers are able to speak with someone who can help handle their query 24 hours a day. Every business will have[...]
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Five Fascinating Phone Facts You Simply Must Know

The phone is such a popular form of communication that it’s all too easy to take it for granted. After all, around 95% of households in the UK now own a mobile phone! While landline phone[...]
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The Hidden Emotion Behind a Business Phone Call

Emotion? What could emotion possibly have to do with business phone calls? Surely a phone call from a customer to a business is just a straightforward exchange between two people? Many of us[...]
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How to Stop Nuisance Phone Calls and Cold Calling

How Did Nuisance Phone Calls and Cold Calling Become Such a Problem and Why Aren’t They Being Stopped?
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Apple or Android: Which Smartphone Should You Go For?

With the recent unveiling of the iPhone XS and XR, many smartphone users will be considering their next purchase in the world of app-based, internet beaming mobile devices. Apple undoubtedly[...]
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Artificial Intelligence & Automation: The Future of Customer Service?

In the ever onward march of modern technology, we humans have sometimes felt uncomfortable about the increasing automation of telecommunications – from machines calling us with recorded messages[...]
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Why Your Media Response Strategy Matters

Having a media response service which offers a significant return on investment is a fundamental part of your marketing arsenal. Managing and tracking how well your campaigns are running, as well[...]
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Our Call Centre Manifesto

The thing which separates the great from the good is very often attention to detail. Here at Answer4u, we strive to be the best in the industry, which is why we take a lot of time in training our[...]
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Why Your Customers Move to Your Competitor

Without a doubt, customer retention is one of the most important things for a business to focus on. The reasons for a company losing customers are multi-faceted and it can be easy in the daily[...]
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