Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Mary Ross

Mary Ross

Mary joined Answer4u as the Training and Quality Manager in March 2015 having held a similar position with the national debt advice charity, Step Change. Mary’s role involves building on the already excellent work and company culture established at Answer4u and taking it to greater heights. Her natural ability to help inspire and motivate the team ensures our clients get the very best level of service possible.

What a New Survey Tells Us about Business Phone Etiquette

What makes people do things on the phone that they would never do in front of someone in real life? From yawning loudly to sounding bored, these practices and others add up to seriously poor[...]
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How to Create a Careers Section for Your Website

When putting together a careers section for your website, you could consider it a prelude to that part of a job interview when you ask the interviewee, “so, have you got any questions for us?”.At[...]
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What Are the Advantages of Internal Recruitment?

The Why - Is Internal Recruitment Better than External? When looking for somebody to fill a vacant role in your company, hiring from within has several advantages. Many companies – both large[...]
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5 Top Tips When Hiring an Intern

An internship program, when done right, is a great way for businesses to discover young talent, enhance their perspective and even get old projects whirring again -all whilst providing valuable[...]
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How Coaching and Mentoring Can Support Business Growth

There are many benefits of coaching and mentoring in the workplace. Whether you’re mentoring an employee, a colleague, or someone keen to learn from you as they set out on their career path, you[...]
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Why Flexible Working Can Invigorate Your Business

Many companies feel uneasy about introducing flexible working into their business. The fear is that the whole process will become too complicated and employees will lose their drive and focus. [...]
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Tackling the Workforce Recruitment Problem

Recruitment brings a whole host of problems for businesses, not least of all because it can be a highly time consuming process that doesn't always end with the desired hire. Onrec recently[...]
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Top Women: Inspiring Quotes About Business

A few weeks back we brought you some of the best quotes from the greatest guys in business and promised that soon enough, we’d show off the wit and wisdom of the women too. Well, that day is today[...]
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Weird Business Ideas That Worked

How many times have you had a weird business idea? And how many times have you come frighteningly close to letting it slip? Say, at a meeting? We’re guessing you held back because a huge part of[...]
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Interview Questions to Test Creativity and Imagination

We know what you’re thinking, why on earth would a candidate’s imagination matter? Unless of course the job opening is for children’s author or film director? Well, imagination, we would argue, is[...]
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