Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Mark Menhennet

Mark Menhennet

Mark Menhennet, co-founder of Answer4u has over 25 years’ experience in the Client Contact Centre industry and provides an energetic hands-on approach that his team can always rely on. Always available for advice when needed, Mark’s inspiring principles to provide the very best in Customer Service have formed the basis of Answer4u’s business ethos for over 15 years.

Customer Service: Pros and Cons of Outsourcing or Delivering In-house

When many companies set up or review their customer service operations they look inwards, assessing cost of service delivery, call volumes, call-to-sale conversion rates and so on – but the most[...]
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Supporting Lockdown Critical Services With 24/7 Call Answering Services

It's been a strange week for the team here at Answer4u. Most days we deal with a variety of industry calls, with no clear common denominator, but since the Coronavirus outbreak and subsequent[...]
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Using a Call Handling Service in Your Disaster Recovery Plans

Trust is undeniably one of the most important aspects of any business. Without client trust, your sales and bottom line will suffer.One of the best ways to develop trust and customer loyalty is[...]
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Why Public Perception Makes CSR Essential for All Businesses

Most definitions of corporate social responsibility (CSR) centre around the concept of a self-regulatory business framework, outlining how businesses are socially accountable — to themselves,[...]
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Overcoming the Challenges of Mobile Workforce Support

Mark Menhennet, Managing Director of telephone answering solutions provider Answer4u, explains how effective external management of call-outs can put you ahead of the competition while addressing[...]
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10 Commercial Property and Office Space Ideas for Startup Business

So how do you go about finding the right space for your growing business? Here are a few pointers on the aspects you need to take into account. Taking your first step into renting or buying[...]
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Business Growth May Sound Simple – But It Means a Step Change

Growth in business can either revolve around increasing the amount of whatever you’re already doing, or it can be focused on adding new elements to your portfolio. However, whichever way you[...]
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Buying a Business Property – Is It Right for You?

You’ve taken the plunge and launched your own business. You’ve got the IT and infrastructure all set up, you’re taking people on and building up your reputation and the contracts are[...]
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Crisis Management – Plan for a Crisis to Avert a Disaster

The word ‘crisis’ may automatically bring with it a certain sense of dread, but with the right amount of planning for the unexpected, companies can face down crisis situations (even if only[...]
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It’s ‘Full Steam Ahead’ as You Look to Renew and Expand Your Business

Once you’ve successfully made it through phases four and five of entrepreneurship (operating and monitoring, then resolving problems and challenges), it’s time to take a deep breath and enter[...]
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