Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Charlotte Menhennet

Charlotte Menhennet

Charlotte began her Answer4u career back in 2011 and quickly gained a reputation for her commitment to deliver unparalleled levels of customer service. After developing a keen interest in sales she transitioned into her current role as Sales Manager in 2016 and continues to draw upon her experience and extensive product knowledge to offer a proactive style to the benefit of all new clients.

Have You Got a Disaster Recovery Plan in Place? Why Every Business Should Have a Plan B!

In modern businesses, where success depends on efficient, uninterrupted communications, a phone line outage can cause major problems. With phones out of action, customers cannot place orders or[...]
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24/7 Call Answering Services Vs Hiring Additional Staff: What’s the Best Call Handling Solution?

When your business is short on staff, or demand for your products or services increases, you may feel that increasing the size of your call handling team is the answer to ensure that enquiries[...]
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4 Circumstances a 24/7 Call Answering Service Is an Ideal Solution for Your Business

Businesses that are committed to outstanding service have to be responsive to their customers’ needs – and that means answering the telephone quickly, at any time of day. Research highlights the[...]
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How After Hours Call Handling Ensures You Don't Miss Any Enquiries

One of the keys to running a successful business is to create efficient sales and customer support teams. That way, you can make sure that calls to your business are dealt with effectively and[...]
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5 Consequences of Poor Call Handling and How to Avoid Them

If you don't have enough operatives to handle your calls effectively during the working week or you switch your system to voicemail out of hours, your business could suffer the consequences of[...]
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3 Reasons Your Business Needs an After Hours Virtual Receptionist

During weekdays, most UK businesses close their doors between 4 and 6 PM. For those companies without a dedicated after-hours call centre – i.e. most of them – this means that any calls made[...]
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Why Property Management Companies Start Using a Call Handling Service

The relationship between tenants and property management companies can often be fractious, and communication difficulties are nearly always to blame. From missed appointments to tenants[...]
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7 Reasons for a Network Disaster and What Steps You Can Take to Plan for It

Networks are the vital arteries of today’s business, but they come with a range of vulnerabilities. As increasing numbers of businesses enter the digital era, awareness about potential problems -[...]
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Disaster Recovery Solutions: Does Your Business Have A Continuity Plan If Your Phones Go Down?

Phone-based customer service is the lifeblood of many businesses, providing responsive support for their own clientele and, in some circumstances, providing an outsourced service for third[...]
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What Makes a Great After Hours Call Answering Service?

There are always times when you can’t be available to answer the phone. In a world in which rigid office hours are a thing of the past, customers expect to be able to contact businesses 24/7. If[...]
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