Answer4u Call Centre Blog

Check out the latest news and updates, including helpful information regarding telephone answering and call handling, from the Answer4u blog.

Charlotte Menhennet

Charlotte Menhennet

Charlotte began her Answer4u career back in 2011 and quickly gained a reputation for her commitment to deliver unparalleled levels of customer service. After developing a keen interest in sales she transitioned into her current role as Sales Manager in 2016 and continues to draw upon her experience and extensive product knowledge to offer a proactive style to the benefit of all new clients.

Why Property Management Companies Start Using a Call Handling Service

The relationship between tenants and property management companies can often be fractious, and communication difficulties are nearly always to blame. From missed appointments to tenants struggling[...]
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How to Set up a Call Diversion for a BT Landline

Call diversion is an extremely useful telephone feature that business owners can take advantage of instantly. A call divert can be activated on either a landline, mobile phone and even communication[...]
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Four Festive Ideas to Market Your Business This Christmas

Christmas is upon us. The most popular holiday in the Western hemisphere spells a season of good tidings, an increase in mulled wine and the arrival of a bearded man who is not only immortal but[...]
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Combating the Winter Workplace Slog

Winter is a tough time to be at work. The reduction in light, the unforgiving temperatures (we’re British, so anything below 10 degrees is eligible for complaint), the frenetic workload in[...]
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4 Staff Christmas Party Ideas for Your Office

Business Christmas Party Ideas For Any Budget There is nothing quite like the Office Christmas Party. Not only is it a chance to see people dressed in something other than work wear, but it’s[...]
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Four Ways Christmas Can Be Bad News for Businesses

Are you looking forward to a Merry Christmas or setting yourself up for a Merry Risk-mas? The festive season isn’t far away. Some people already have their decorations up and the much-anticipated[...]
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Office Festivities: Dos and Don’ts

There is no mistaking that the festive season is here. What with all the sickly-sweet adverts and a disturbing amount of mince pies being thrust at you from all directions it is near impossible to[...]
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Have You Got a Disaster Recovery Plan in Place? Why Every Business Should Have a Plan B!

In modern businesses, where success depends on efficient, uninterrupted communications, a phone line outage can cause major problems. With phones out of action, customers cannot place orders or[...]
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24/7 Call Answering Services Vs Hiring Additional Staff: What’s the Best Call Handling Solution?

When your business is short on staff, or demand for your products or services increases, you may feel that increasing the size of your call handling team is the answer to ensure that enquiries don’t[...]
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4 Circumstances a 24/7 Call Answering Service Is an Ideal Solution for Your Business

Businesses that are committed to outstanding service have to be responsive to their customers’ needs – and that means answering the telephone quickly, at any time of day. Research highlights the[...]
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