Businesses that are committed to outstanding service have to be responsive to their customers’ needs – and that means answering the telephone quickly, at any time of day. Research highlights the risks of poor response times, with 90% of sales leads going cold within an hour of the first enquiry. Customers are the lifeblood of any successful business, so the failure to answer calls quickly could drain financial resources away from your brand, convey a poor image, and earn your competitors a bigger stake of the market.
At Answer4u, we offer professional and reliable 24-hour call answering services, so that your customers can access the information and support they need, whatever the time of day. In what circumstances might your business benefit from a 24/7 telephone answering service?
1. Staff meetings/professional development days
Whether the bulk of your colleagues are tied up in a weekly staff meeting for an hour, or on an away-day developing new skills, every call that is missed could dent your profitability.
A call answering service, which you can activate the minute that your staff are unavailable to receive calls, will ensure no interruption to service, and convey a strong impression of professionalism for customers and suppliers alike.
2. Holiday cover
From time to time, all staff must take paid leave, and as this is often in chunks of a week or more, the impact of operating with reduced numbers can quickly affect your responsiveness. Our call handling service is flexible, so you can draw upon the resources you need, to ensure your business remains reactive, even when you don’t have a full complement of colleagues in the office.
3. Staff illness
Unfortunately, illness can cripple your normal operations, particularly if a seasonal illness sweeps your office. A call handling service provides immediate cover, even when you’re not informed until the last minute that key staff are unable to attend work.
4. Seasonal uplifts
Extra demand is exactly what your brand needs to grow profitably, but seasonal uplifts can pose challenges to order, fulfilment, and service delivery. If your team is overwhelmed and unable to answer calls quickly, you risk losing not only immediate custom, but also the long-term loyalty of new customers. Call handlers can boost your capacity to process more phone enquiries quickly, while an after-hours call answering service will allow you to extend your normal opening hours to capture the enquiries and orders that come in during the evening, weekends, or even overnight.
Contact Answer4u to arrange 24/7 call handling for your business
At Answer4u, we offer a range of flexible solutions to meet the unique needs of your business, including professional call handling and after-hours call answering to sharpen your brand’s presence in the marketplace. To find out more about how our solutions could work for you, please get in touch with our specialists today.