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A simple solution for SME owners who want a fast setup with no long contract.
Manage your calls 24/7/365 to your exact specification.
Effective Diary Management for greater efficiency and peace of mind.
Expert 24/7 Helpdesk Support Services to answer your customers’ enquiries.
Efficient Email Handling: Inbox Management for greater efficiency and better time management.
Effective 24/7 Order Taking Call Centre Service to process your telephone orders.
Professional 24/7 Sales Literature Request Call Handling to respond to customer needs.
Skilled Media & Advertising Response Call Handling for sales and customer support.
Expert 24 hour Telephone Answering Call-Out Services for effective customer response.
Professional 24 hour Disaster Recovery Call Centre Services for full telephone handling resilience.
Learn about our unique service and how it can benefit your business.
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Explore the roles available at Answer4U and land your dream job with us.
You can find answers to various questions about Answer4Us services here.

The Modern Consumer

If you turn the clock back only a few decades ago, you'll find that customer service was a very different animal. Whilst politeness and due care and attention were always high on the agenda, the immediacy which customers now demand was an alien concept. Back in the days when you could only buy the vegetables that were in season and the internet was the thing of sci-fi novels, all that consumers asked of a business was quality.

However, in these days of immediate gratification, consumers don't only expect quality, they also demand that they can get what they want, exactly when they want it too. The pressure this puts on businesses (especially SMEs) is of course immense, but with services like 24 hour call answering on offer, there's no reason why every business can't be in tune with their customer base.

The beauty of telephone answering services is that they can be tailored to whatever your business needs are, including, but not limited to:

Orders

Call Answering Services can have 24-hour order processing

If your business is one that resolves around order taking, it might be tempting to keep your hours of business within the typical 9-5 slot. However, with a call answering service you can have 24-hour order processing tailored to your business without the need for a costly hire. It also eliminates the lengthy training process involved and means your customers (most of which are working between 9-5 themselves) won't look elsewhere.

Support

Being able to contact a business when you’re in need

This is a big one. In any industry, whether it's technology or healthcare, people like to be able to reach a human being for guidance. There's nothing more irritating (or off-putting) than not being able to contact a business when you're in need. Once again, you can go down the route of a costly hire and in depth training, or you can use a call answering service at a substantially lower cost with none of the worry of the time or training involved. Any quality phone answering service agency will have a wealth of experience when it comes to adapting their style to suit that of your business and means you can accommodate a 24-hour system with minimal disruption.

Diary Management

Booking appointments is something which people expect to be able to do any time

Booking appointments is something which again, people expect to be able to do any time. The beauty of adopting a phone answering service in this scenario is that you can have a set of people on hand to manage you and your teams diary, meaning that potential new custom, networking opportunities and new talent don't pass your company by simply because you have a limited set of hours.

The New Normal?

Business is now becoming synonymous with ‘around-the-clock’

Business now is becoming synonymous with 'around-the-clock'. To meet the needs and wants of customers nowadays is to not only to provide a quality product or service, it's to be on hand all the time. Thankfully, businesses don't have to spread themselves too thin or consider costly new hires, as there's plenty of phone and chat answering companies who can lighten the load.

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